Plessey Managed Services Framework

All Plessey's solutions are underpinned by our Managed Services offering. It can be tailored to meet your requirements, be it a single component of the services on offer or a full end-to-end solution.

Managed Services: Plan and Build

The Plan and Build functions are discrete services carried out through our project management methodology.

Plan

• Network Business Consultation
• RF Planning and Optimisation
• Transmission & Fibre Optic Network Design
• Site Acquisition
• Project Management
• Network Operating Centre

Build

• Site Surveys, Preparation & Construction
• Network Deployment & Installation, Commissioning & Integration
• Program Management, Materials Planning, Logistics, Procurement
• Asset Management & Equipment Repair
• Subcontractor Management
• Fibre Rollout

Managed Services: Support

Our Support function is divided into two hierarchical services - Maintenance and Monitoring. Maintenance refers to the processes necessary to repair and restore hardware and software. Monitoring uses advanced tools to identify and prevent incidents. Faults that impact availability are registered automatically by the network operations centre for further action. Events caused by threshold exceptions are raised for further action

Managed Services: Maintain

• Service Incident & Problem Management
• End-to-End, SLA-based Maintenance Services
• Moves, Adds, Changes & Deletes
• Software Support
• Spares Management

Managed Services: Monitor

• Tools such as INSITE and Access View are used to monitor network elements
• Vendor Element Monitoring tools
• Error logs
• Trend Analysis
• Interference Analysis

Managed Services: Manage

The Manage function provides the daily operations of the environment according to ITIL (Information Technology Infrastructure Library) processes. It includes the operational specific processes and procedures required to ensure that specific technologies perform optimally.

• Network Optimisation of Backhaul Routes
• Portal Access to view status of faults
• Security Services to ensure highest levels of reliability and security

Managed Services: Improve

Through the Improve function, we continuously look at ways of enhancing our service delivery relationship. By taking advantage of technology innovation, we can enhance your technical architecture to ensure that it's fully aligned with your business needs.

Managed Services: Innovate

The Innovate function reflects a true partnership between us and you as our client. Through a shared risk/reward relationship and the innovative use of technology, we help you to pursue opportunities to grow your business.

Managed Services: Case Studies

Plessey becomes custodian of open access fibre for South Africa
Eleven regeneration sites along the DFA fibre optic link from Empangeni to Pretoria ensure international bandwidth availability.

Regen Case Study - Empangeni (1.13 MB)

Africa's premier provider of turnkey telecommunication infrastructure solutions